Senior Project Manager
Pakistan
Full Time
Senior Manager/Supervisor
Job Title: Senior Project Manager
Employment Type: Full-Time
Work Mode: Remote
Location: Pakistan
Job Summary
We are seeking a Senior Project Manager with 12+ years of hands-on experience in a Managed Service Provider (MSP) environment to lead and deliver complex IT projects in a fully remote setting. This role is highly delivery-focused and requires an individual who is comfortable managing the details, driving execution, and working closely with technical teams while owning outcomes from initiation through transition to operations.
The ideal candidate thrives in fast-paced, SLA-driven environments, is highly organized, and has a proven ability to deliver multi-client projects without reliance on administrative or project coordinator support.
Key Responsibilities
Hands-On Project Delivery
Employment Type: Full-Time
Work Mode: Remote
Location: Pakistan
Job Summary
We are seeking a Senior Project Manager with 12+ years of hands-on experience in a Managed Service Provider (MSP) environment to lead and deliver complex IT projects in a fully remote setting. This role is highly delivery-focused and requires an individual who is comfortable managing the details, driving execution, and working closely with technical teams while owning outcomes from initiation through transition to operations.
The ideal candidate thrives in fast-paced, SLA-driven environments, is highly organized, and has a proven ability to deliver multi-client projects without reliance on administrative or project coordinator support.
Key Responsibilities
Hands-On Project Delivery
- Own full project lifecycle delivery for MSP engagements, including client onboarding, infrastructure upgrades, cloud migrations, security initiatives, and service transitions.
- Create and maintain project artifacts directly, including charters, schedules, RAID logs, budgets, and status reports.
- Actively manage day-to-day execution, task tracking, dependencies, and technical deliverables.
- Drive accountability across engineering, service desk, vendors, and third-party partners.
- Deliver projects across distributed teams and time zones using remote collaboration tools.
- Ensure seamless handoff from project delivery to steady-state managed services operations.
- Maintain strict alignment with SLAs, OLAs, and contractual commitments.
- Identify and resolve delivery blockers quickly in a remote environment.
- Serve as the primary client-facing lead for all assigned projects.
- Run remote kickoff meetings, technical workshops, and executive status reviews.
- Proactively manage expectations, risks, and issues while maintaining high customer satisfaction.
- Support pre-sales and change initiatives by providing hands-on estimates, timelines, and delivery approaches.
- Manage project budgets, forecasts, and margin expectations.
- Control scope through formal change management processes.
- Identify, document, and mitigate risks and issues; escalate when appropriate with clear recommendations.
- Use and optimize MSP and PM tools such as ServiceNow, Jira, MS Project, or similar.
- Apply Agile, Waterfall, or Hybrid methodologies pragmatically based on delivery needs.
- Continuously improve project delivery processes, templates, and playbooks for remote execution.
- Mentor less-experienced project managers through example and delivery leadership.
- 12+ years of hands-on project management experience in an MSP or IT services environment.
- Demonstrated success delivering projects independently in remote settings.
- Strong technical understanding of:
- IT infrastructure (networking, servers, storage)
- Cloud platforms (AWS)
- Proven experience managing multiple concurrent client projects.
- Exceptional written and verbal communication skills for remote collaboration.
- PMP, PRINCE2, or equivalent certification.
- ITIL v3/v4 certification.
- Agile / Scrum certification.
- Experience supporting pre-sales, RFPs, and SOW development.
- Advanced proficiency with remote collaboration and PM tools.
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