Lead Developer – Amazon Connect

Abu Dhabi, Abu Dhabi, United Arab Emirates

Full Time

Development Team

Experienced

Lead Developer – Amazon Connect

Experience: 8+ Years
Location: Hybrid / Remote – UAE
Employment Type: Full-time

About the Role

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.

Key Responsibilities

Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
Ensure scalability, reliability, and compliance with security and performance best practices.
Mentor junior engineers and ensure technical excellence across project teams.

Required Skills & Experience

8+ years of total software development experience.
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
Proven experience in delivering enterprise-grade call center or customer engagement platforms.
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
Experience in IVR development, telephony, SIP, and call routing.
Strong analytical, communication, and leadership skills.

Preferred Qualifications

AWS Certified Developer / Solutions Architect.
Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
Familiarity with AI/ML and real-time analytics in contact center environments.

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How many years of overall software/application development experience do you have?*

How many years of hands-on experience do you have with Amazon Connect?*

Have you delivered or implemented a Call Center / Contact Center project using Amazon Connect?*

How would you describe your experience with AWS services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudWatch)?*

Do you have experience integrating Amazon Connect with CRM systems (Salesforce, ServiceNow, etc.)?*

Do you hold any AWS Certifications (Developer, Architect, or equivalent)?*

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